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Terms & Conditions

Customer Care

  1. Customer-Focused Approach: We are committed to providing exceptional customer care to all our clients. Our primary goal is to ensure their satisfaction throughout their journey with us.

  2. Prompt Response: We value your time and understand the importance of quick and efficient service. We guarantee a prompt response to all customer inquiries, whether it's through email, live chat, or phone support.

  3. Personalized Assistance: We recognize that each customer has unique requirements and preferences. Our customer care representatives are trained to offer personalized assistance, addressing individual needs and guiding customers in making informed decisions.

  4. Comprehensive Product Knowledge: Our customer care team undergoes rigorous training to acquire in-depth knowledge about our customized computers and related products. They are well-equipped to answer queries, provide technical information, and offer recommendations based on specific customer requirements.

  5. Transparent Communication: We believe in open and transparent communication with our customers. We provide clear and concise information about product specifications, pricing, warranties, and any other relevant details. We aim to ensure that our customers have a complete understanding of their purchase.

  6. Timely Updates: We understand the anticipation that comes with ordering a customized computer. Therefore, we strive to provide regular updates on the progress of each order, from assembly to shipping and delivery. Customers will be informed of any delays or changes to their order promptly.

  7. Hassle-Free Warranty and Returns: In the event of a defective product or any issues with the customized computer, we have a hassle-free warranty and returns process. Our customer care team will guide customers through the necessary steps to resolve the problem efficiently and provide suitable solutions.

  8. Post-Sale Support: Our commitment to customer care extends beyond the purchase. We offer comprehensive post-sale support to address any concerns or technical difficulties customers may encounter after receiving their customized computer. Our knowledgeable staff will provide guidance and troubleshooting assistance.

  9. Continuous Improvement: We continuously strive to enhance our customer care services. We welcome customer feedback and suggestions, as they play a crucial role in identifying areas for improvement. We use this feedback to refine our processes and provide an even better experience for our customers.

  10. Privacy and Data Security: We prioritize the privacy and security of our customers' information. We adhere to strict data protection regulations, ensuring that customer data is handled securely and confidentially. We have robust measures in place to safeguard against unauthorized access or misuse of personal information.

By implementing this Customer Care Policy, we aim to foster trust, satisfaction, and loyalty among our valued customers. We are dedicated to providing a seamless experience and being there for our customers every step of the way.

Privacy & Safety

  1. Data Protection and Confidentiality: We prioritize the privacy and security of our customers' personal information. We collect only the necessary data required to process orders and provide customer support. Any personal information provided to us is handled with the utmost confidentiality and stored securely. We do not share or sell customer data to third parties without explicit consent, except as required by law.

  2. Secure Online Transactions: We employ industry-standard encryption and secure socket layer (SSL) technology to protect customer data during online transactions. Our website is designed to ensure a secure browsing experience and safeguard sensitive information, such as credit card details, from unauthorized access.

  3. Compliance with Data Protection Regulations: We strictly adhere to applicable data protection regulations, such as the General Data Protection Regulation (GDPR) and other relevant privacy laws. We are committed to maintaining compliance in all aspects of data handling, storage, and processing.

  4. Use of Personal Information: We collect and use personal information solely for the purpose of fulfilling orders, providing customer support, and improving our services. This may include processing payments, delivering products, and communicating important updates or promotions with customers. We do not use personal information for any other purposes without explicit consent.

  5. Third-Party Service Providers: In some instances, we may engage trusted third-party service providers to assist with order fulfillment, shipping, or other operational processes. These service providers are carefully vetted, and they are bound by strict confidentiality and data protection agreements to ensure the security of customer information.

  6. Cookie Usage: Our website may use cookies to enhance the browsing experience and provide personalized features. Cookies are small text files stored on the user's device, which help us analyze website traffic, remember user preferences, and improve overall functionality. Users have the option to accept or decline cookies through their web browser settings.

  7. Child Privacy: We do not knowingly collect personal information from individuals under the age of 13. Our website and services are intended for adult use only. If we become aware of any such data being inadvertently collected, we will promptly delete it from our records.

  8. Safeguarding Against Security Threats: We employ robust security measures to protect customer data from unauthorized access, alteration, disclosure, or destruction. This includes regular system monitoring, vulnerability assessments, and implementation of appropriate security protocols to mitigate risks.

  9. Transparency and User Control: We strive to provide transparency regarding our privacy practices. Our privacy policy is easily accessible on our website, outlining the types of information collected, the purpose of data usage, and users' rights in relation to their personal data. Users have the right to access, modify, or delete their personal information and can contact us to exercise these rights.

  10. Privacy Policy Updates: We regularly review and update our privacy policy to ensure its alignment with evolving privacy regulations and best practices. Any updates or modifications to the policy will be communicated to users through our website or other appropriate means.

By implementing this Privacy and Safety Policy, we aim to establish trust and confidence in our customers, assuring them that their privacy and data security are of paramount importance to us.

Wholesale Inquiries

  1. Wholesale Inquiries Welcome: We appreciate your interest in our customized computers for wholesale purposes. We welcome inquiries from businesses and individuals looking to purchase our products in bulk.

  2. Wholesale Pricing and Discounts: We offer competitive pricing and attractive discounts for wholesale orders. Please reach out to our dedicated wholesale team to discuss your specific requirements and receive a personalized quote.

  3. Minimum Order Quantity (MOQ): Depending on the product and customization options, we may have a minimum order quantity (MOQ) for wholesale orders. This ensures that we can fulfill the order efficiently and maintain consistency in quality and service.

  4. Customization Options: Our wholesale program also extends to customized configurations to meet the unique needs of your business or customers. We can discuss customization options, including hardware specifications, software installations, branding, and packaging.

  5. Dedicated Wholesale Support: We have a dedicated wholesale support team to handle inquiries, provide assistance, and guide you through the wholesale ordering process. Our team is committed to ensuring a smooth and seamless experience for our wholesale customers.

  6. Product Availability and Lead Time: We maintain adequate stock levels to meet wholesale demands. However, in the event of large-scale orders or specific customization requirements, lead times may vary. Our wholesale team will provide you with accurate information regarding product availability and estimated delivery times.

  7. Wholesale Account Setup: To streamline the wholesale ordering process, we can set up a dedicated wholesale account for your business. This account will provide access to exclusive pricing, bulk order management, and other relevant features to facilitate your wholesale transactions.

  8. Payment and Shipping Options: We offer flexible payment options for wholesale orders, including bank transfers, credit terms, or other mutually agreed-upon arrangements. Shipping methods and logistics will be discussed and agreed upon based on your location and specific requirements.

  9. Quality Assurance and Support: We maintain rigorous quality control standards to ensure that our customized computers meet or exceed expectations. Our wholesale customers benefit from the same level of product quality, post-sale support, and warranty coverage as our retail customers.

  10. Long-Term Partnership: We value long-term partnerships with our wholesale clients. Our aim is to establish a mutually beneficial relationship based on trust, reliability, and exceptional service. We are committed to providing ongoing support and exploring opportunities for growth together.

To inquire about wholesale opportunities, please contact our wholesale team directly through the designated channels on our website or by reaching out to our customer care department. We look forward to discussing your wholesale needs and establishing a successful partnership.

Payment Methods

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

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